JED promises refunds for customers’ prepaid meter purchases
The Jos Electricity Distribution Plc has acknowledged that financial constraints are stopping it from fully issuing meters to possibilities below its franchise.
Then once more, JED acknowledged that possibilities are free to rob electricity meters from permitted vendors, promising to present refunds quickly.
This changed into introduced all the strategy thru a 3-day metropolis hall assembly on the rights, duties, and complaints of electricity customers, organised by the Nigerian Electricity Regulatory Fee (NERC), held in Bauchi on Thursday.
The Acting Managing Director of JED, Mamman Umar, explained that the company aimed to discover awareness, sensitise and resolve electricity-connected disorders.
“JED began mass metering in 2021, however the initiative has proven to be capital-intensive. It’s share of our commitment to meter all our possibilities, however completely we can't produce this without extend. We maintain now a partnership with some vendors where those possibilities who can't look forward to our free meters can desire them, and we are in a position to refund them as time goes on,” Umar explained.
He further explained that electricity tariff stays uniform all over all distribution companies, including the implementation of the band machine.
He added that the metering programme is geared in direction of resolving the challenges associated with estimated billing, announcing that the excessive financial prices alive to maintain hindered the frequent rollout of the initiative.
Umar also entreated possibilities to symbolize any misconduct by workers to relief prevent the exploitation of possibilities.
Based on NERC, JED has installed electricity meters for 233,481 possibilities, representing simply 27 per cent of its customer nefarious. The number of unmetered possibilities stood at 859,323, accounting for 73 per cent.
JED’s Operations Officer in Bauchi Convey, Dr. Abubakar Ibrahim, attributed the most contemporary complaints to weather-connected disorders. “A few the complaints maintain been attributable to heavy rainfall, which ended in the crumple of poles and electrical wires.
“Repairing this infrastructure requires cranes and various equipment, which come at a indispensable tag,” he acknowledged.
Ibrahim confirmed that as of Wednesday, June 26, 2025, a complete of 30 electricity poles had collapsed in Bauchi, Ningi, and Dass Native Authorities Areas attributable to torrential rain.
Additionally speaking, Alhaji Lawal Babama’aji, a representative of the Bauchi Emirate Council, wired the importance of partaking community leaders in customer-carrier mobilisation efforts. He entreated both carrier companies and regulatory companies to substantiate instructed decision of user complaints.
Babama’aji also notorious that inadequate energy present severely impacts exiguous-scale companies, disrupting production actions and overall financial performance.
He impressed customers to pay their funds promptly and adhere to electricity utilization pointers to reinforce improved carrier delivery.
